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Betting big on bots: How conversational AI is changing the way we buy and sell things

Updated : May 21, 2019 04:42 PM IST

Though online shopping delivers convenience, consumers desire the experiential touchpoints offered by brick-and-mortar stores.
Chatbots handle basic queries on their own while freeing up human agents to handle complex tasks.
Betting big on bots: How conversational AI is changing the way we buy and sell things
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