Aviation IndiGo asks customers to follow these steps if a flight is cancelled Updated : May 29, 2020 06:42 AM IST The ever-changing guidelines have left passengers confused and airlines left with no option but cancel flights abruptly. Moreover, it is getting difficult for passengers to reach customer care centres of airlines due to constant updates and increased calls to customer care centres. Subscribe to Moneycontrol PRO at just Rs.33/- per month for the first year. Use code SUPERPRO. Limited period offer. Available on Web and Android.