Business

Trai says it received over 26,400 complaints against telcos; plans to set up telecom Ombudsman

Updated : December 11, 2019 05:38 PM IST

To another question, he said over 1.6 lakh mobile towers were added across the country by telecom operators during December 2015-November 2019.

Around 15.57 lakh additional base transceiver stations (BTSs) for 2G/3G/4G-LTE services were added during April 2014 (6.49 lakh) to November 2019 (22.06 lakh).

Dhotre said the standards for International Mobile Telecommunications 2020, also known as 5G technologies in the industry, are being finalised.

Regulator Trai received over 26,400 complaints against telecom companies during January-November this year, Parliament was informed on Wednesday. The number of similar complaints received by the government stood at 44,890 during the 11-month period, Minister of State for Communications and IT Sanjay Dhotre said in a written reply to the Lok Sabha.

"Trai Act, 1997 does not envisage handling of individual consumer complaints by Trai. However, complaints received in Trai (Telecom Regulatory Authority of India) are forwarded to a concerned service provider for appropriate action," Dhotre said. He further said the government is considering setting up a telecom Ombudsman for addressing consumer grievances.

To another question, he said over 1.6 lakh mobile towers were added across the country by telecom operators during December 2015-November 2019.

"The government has taken several policy initiatives to facilitate infrastructure growth which includes permitting trading/sharing/ liberalisation of the spectrum, permitting passive and active infrastructure sharing, notification of Right of Way Rules 2016, making available government land/buildings for installations of towers etc," he said.

As a result, around 15.57 lakh additional base transceiver stations (BTSs) for 2G/3G/4G-LTE services were added during April 2014 (6.49 lakh) to November 2019 (22.06 lakh). Also, 1.67 lakh mobile towers were added during December 2015 (4.15 lakh) to November 2019 (5.82 lakh) period, he added.

To another question, Dhotre said the standards for International Mobile Telecommunications 2020, also known as 5G technologies in the industry, are being finalised.

Have you signed up for Primo, our daily newsletter?

It has all the stories and data on the market, business, economy and tech that you need to know.

To keep watching CNBC-TV18, India's No. 1 English Business News Channel, call your Cable or DTH Operator and subscribe now for just Rs. 4 per month. You can also subscribe to CNBC-TV18 Prime HD for Re 1/- per month.Find out more

Trai says it received over 26,400 complaints against telcos; plans to set up telecom Ombudsman

You May Also Like

Fresh death warrant for Nirbhaya rapists, to be hanged on February 1 at 6 am: Delhi court

Reliance Jio net profit jumps 62.5% to Rs 1,350 crore in Q3, misses estimates

Over 1,000 drones registered in 2 days, deadline ends January 31

Trending on CNBC-TV18

recommended for you