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The solution for the enterprise customers will open new avenues for its voice and contact centre product. Customers will be able to leverage Route Mobile’s UCaaS solution to conduct business operations, operate their customer care centre, and marketing-related activities as well, the company revealed in its statement.
Telecommunications service provider, Route Mobile, on Tuesday said that it has been selected by Bangladesh’s second-largest mobile network operator, Robi Axiata, for the deployment of its unified communications as a service (UCaaS) solution.
The company, in an exchange filing, said, “Robi Axita (Bangladesh) Selects Route Mobile Limited for the deployment of its UCAAS Solution for Enterprise Customers.”
Under the terms of the agreement, Route Mobile’s UCaaS solution will enable Robi Axiata to handle inbound and outbound calls, transfer calls and provide conferencing capabilities, call barging and spoofing, live monitoring and recording, IVR and agent management. Its robust offering will allow Robi Axiata to better serve its existing enterprise customers while also growing its customer base by an expected 15 percent.