The Department of Telecommunications (DoT) has now made it possible for any user to convert mobile phone numbers from prepaid to postpaid and vice versa using the one-time password (OTP)-based authentication method instead of having to go through fresh Know Your Customer (KYC) documentation process.
DoT, on May 21, issued revised guidelines for conversion of mobile numbers from prepaid to postpaid using the OTP-based process provided the owner of the mobile number remains the same. The new guidelines mandate that the only change would be in the billing method, i.e. prepaid or postpaid.
The decision comes over a year after Cellular Operators Association of India, in its letter dated April 9, 2020, sought permission for migration of mobile customers from prepaid to postpaid and vice versa without undertaking fresh KYC procedure and using OTP-based authentication instead.
The department acknowledged that OTP-based authentication has now become a norm and almost all citizen-centric services are being offered using the validation process.
Here’s how to convert existing prepaid or postpaid SIM
However, the conversions from prepaid to postpaid using this process shall not be allowed for users in Jammu and Kashmir Licensed Service Area and bulk mobile connection category.
First Published: IST