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WhatsApp features will be 'limited' if you don't accept policy update

WhatsApp features will be 'limited' if you don't accept policy update

WhatsApp features will be 'limited' if you don't accept policy update
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By CNBCTV18.com May 10, 2021 9:40:25 PM IST (Updated)

While WhatsApp had last week said that no user account will be deleted for not accepting its privacy policy update by the May 15 deadline, the company has in its FAQs clarified that users could face limited functionality on the app after few weeks if they do not accept the update, and would eventually not be able to receive calls or notifications.

While WhatsApp had last week said that no user account will be deleted for not accepting its privacy policy update by the May 15 deadline, the company has in its FAQs clarified that users could face limited functionality on the app after few weeks if they do not accept the update, and would eventually not be able to receive calls or notifications.

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In its FAQ section, WhatsApp said its reminders will become more persistent over the next few weeks after the May 15 deadline.
Under the subhead 'What happens after I receive a persistent reminder?', the company said users will encounter limited functionality on WhatsApp until they accept the updates.
"You won’t be able to access your chat list, but you can still answer the incoming phone and video calls. If you have notifications enabled, you can tap on them to read or respond to a message or call back a missed phone or video call," WhatsApp said.
"After a few weeks of limited functionality, you won’t be able to receive incoming calls or notifications and WhatsApp will stop sending messages and calls to your phone."
WhatsApp is facing a probe by the Competition Commission of India on this policy update, with the anti-trust watchdog taking exception to the company's 'take-it-or-leave-it approach.
WhatsApp had announced a controversial policy update in January 2021, and said it would be compulsory for users to accept or their accounts would not work.
The policy update entails more sharing of data between WhatsApp, Facebook, especially on users' chats with business accounts on the platform. WhatsApp has been reiterating that the policy will not affect privacy of users' personal messages. The update was originally to come into effect on Feb 8, but was pushed to May 15 following a backlash.
In a statement last Friday, WhatsApp said that a majority of users who have received the new terms have accepted, and that it will continue to send reminders to those who have not.
"We’ve spent the last few months working to clear up confusion and misinformation. As a reminder this update does not impact the privacy of personal messages for anyone. Our goal is to provide information about new options we are building that people will have, to message a business on WhatsApp, in the future. While the majority of users who have received the new terms of service have accepted them, we appreciate some people haven’t had the chance to do so yet.No accounts will be deleted on May 15 because of this update and no one in India will lose functionality of WhatsApp either. We will follow up with reminders to people over the next several weeks. We’re grateful for the important role WhatsApp plays in people’s lives and we’ll take every opportunity to explain how we protect people’s personal messages and private information," WhatsApp said.
In March, the CCI ordered a probe against WhatsApp over the new privacy policy update under Section 4 on abuse of its dominant position, and had called the company's approach as "exploitative & exclusionary".
The commission had concluded that WhatsApp is dominant in the relevant market for OTT messaging apps through smartphones in India and that its ‘take-it-or-leave-it’ nature of privacy policy and terms of service of WhatsApp merit a detailed investigation in view of the market position and market power enjoyed by WhatsApp.
WhatsApp had moved the Delhi High Court against the CCI order, and the hearing on that is pending.
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