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Giving human touch to Alexa or Siri can backfire

Updated : April 21, 2019 01:26 PM IST

Just giving a chatbot human name or adding human-like features to its avatar might not be enough to win over a user if the device fails to maintain a conversational back-and-forth with that person.
The findings could help developers improve acceptance of chat technology among users.
Giving human touch to Alexa or Siri can backfire
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