Naiyaa Saggi, CEO of BabyChakra, a professional parenting adviser, on Thursday clarified that the data of the company's users was at risk of hacking but was not hacked.
As of Thursday, "customer user data on the platform is secure and remains confidential and all potential data security vulnerabilities have been secured", the company said in a press release.
Saggi's clarification came after multiple reports emerged on Wednesday regarding the company's data vulnerability issue.
Saggi said “there was a potential vulnerability” in the configuration of the company’s Amazon S3 bucket that “could have led to the exposure of nearly 60,000 users".
Mumbai-based BabyChakra is India’s leading online platforms for parenting and baby care. Earlier, Gadgets 360 had reported that data of millions of parents and children were exposed to hacking due to a vulnerability issue.
According to Gadgets 360, the data vulnerability was first discovered by a VPNMentor in February and it had raised an alarm with the company authorities but did not receive any response.
Later in April, the research team found the issue had been fixed. BabyChakra has confirmed they are in the process of initiating quarterly security audits to protect its data against any such vulnerability in the future.
Saggi, commenting on the reports, said the researchers working on the issue were exposed to the data of users while they were looking for potential vulnerabilities.
"The only information shared by users in our public forums was in this S3 bucket. Our expert consultation data and personal/group chats data is stored separately and is secure," Saggi said.
“We do not and never have captured names, phone number, addresses, and financial information from minors," she clarified.
According to her, no financial information or credit card details of the users were compromised “since as a policy we do not store sensitive financial information".
BabyChakra connects people with parenting issues with experts. The company founded by Saggi offers parenting guidance to over two million families a month.
BabyChakra’s app generates over five lakh pieces of content monthly, with contributions from over 2,500 bloggers and influencers. In 2018, the company launched an e-commerce platform selling everything needed for pregnant women, infants and new parents.
First Published: IST