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After AI, Railways turns to EI to improve customer experience

Updated : December 17, 2018 03:51 PM IST

The Railways suffers at times due to indecisiveness at the higher levels due to various reasons, including stress and the lack of empathy among concerned officials.
To create emotionally intelligent leadership strategies for a turnaround of the Railways, a full-fledged exercise is underway in the public behemoth to make all top level officials undergo EI training conducted by a globally certified master trainer.
After AI, Railways turns to EI to improve customer experience
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