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70% organisations to assist workers with AI by 2021: Gartner

Updated : January 24, 2019 04:45 PM IST

However, past incidents have shown that poorly designed assistants cause frustration among employees that has at times prompted bad behaviour and abusive language toward the VPA.
Recent experiments have also shown that people's abusive behaviour toward AI technologies can translate into how they treat the humans around them hence organisations should train the VPAs to respond appropriately to aggressive language, Gartner noted. 
70% organisations to assist workers with AI by 2021: Gartner

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