By Shruti Mishra Aug 25, 2020 1:01:56 PM IST (Published)
Verloop.io is the first startup to get investment from Falcon Edge backed by Abu Dhabi's ADQ, a fund that recently announced a new $300M VC fund to invest in Indian startups.
Customer support automation platform Verloop.io, promoted by GrowthStory, has raised $5 million as a part of its Series A. The round was led by Alpha Wave Incubation (backed by ADQ and managed by Falcon Edge Capital) along with existing investors IDFC Parampara & Kris Gopalakrishnan.
Verloop.io is the first startup to get investment from Falcon Edge backed by Abu Dhabi's ADQ, a fund that recently announced a new $300M VC fund to invest in Indian startups.
Verloop.io enables businesses to automate customer support across channels and has processed over 2 billion queries from customers. With over 100 million unique users the venture claims it has a 92 percent support query deflection and can automate up to 60 percent within 30 days.