Personal Finance Health insurance policies to become customer friendly from October 2020; here's how Updated : September 08, 2020 01:58 PM IST The IRDAI has directed three major changes in the structure of health insurance plans so that the plans become more customer-friendly. Subscribe to Moneycontrol PRO at just Rs.33/- per month for the first year. Use code SUPERPRO. Limited period offer. Available on Web and Android.