Customer Experience in the Era of AI & Digitalisation presents Haptik Customer First, featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Episodes

EP 12 | Digitization & CX in Financial Services Radhika Gupta, Managing Director & Chief Executive Officer – Edelweiss Asset Management Limited, joins Shibani Gharat to discuss how innovative solutions in financial services have redefined what it means to deliver a seamless customer experience.

EP 11 | Powering CX in Insurance using Technology Abhishek Gupta, CMO of Edelweiss Tokio Life Insurance joins Shibani Gharat to discuss how the pandemic steered the perspective of those who thought of insurance as an option to a necessity. Watch the entire conversation on @Haptik Customer First presented by

EP 10 | Building e-Commerce For Bharat Shibani Gharat talks to Kirti Varun Avasarala, Chief Product Officer at Meesho, on how e-tailers have adopted innovative tech & progressive practices of customer engagement in a post-pandemic era, on presents Haptik #CustomerFirst!

EP 09 | Enhancing CX In The Banking Sector Shibani Gharat and Ravi Santhanam, CMO, Head - Corporate Communications at HDFC Bank discuss the evolving customer expectations of the banking sector and how innovative tech can play a pivotal role in catering to these expectations.

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