Customer Experience in the Era of AI & Digitalisation

CNBCTV18.com presents Haptik Customer First, featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Episodes

EP 04 | Reshaping CX In Hospitality Using Technology Abhinav Sinha, Global COO & CPO of OYO talks about changes in the customer expectations, innovative ways of serving, and transformation in customer experience over the last 15 months in conversation with Shibani Gharat

EP 03 | Re-Innovating & Re-Strategising Customer Service Re-strategizing and rebuilding customer service has been the focus for leading retailers. Watch Haptik #CustomerFirst ‘s new episode to find out how Shoppers Stop has been adapting, innovating and evolving for a better customer experience in the online space.

EP 02 | Driving Enhanced CX With Personalisation & Empathy The insurance industry has made great strides in digitally engaging with customers and simplifying processes for them. In the second episode of Haptik #CustomerFirst, we uncover how to rethink customer service and tackle CX challenges with a focus on empathy.

EP 01 | Customer Service, AI & Digitalisation Shibani Gharat in conversation with KV Deepu, Head - Operations & Customer Service at Bajaj Alliance General Insurance brings to light the significance of customer service in an insurance ecosystem and how they are managing customer emotions during these challenging times.

All Episodes