Customer Experience in the Era of AI & Digitalisation

CNBCTV18.com presents Haptik Customer First, featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Episodes

Ep 1 | Customer Service, AI & Digitalisation Shibani Gharat in conversation with KV Deepu, Head - Operations & Customer Service at Bajaj Alliance General Insurance brings to light the significance of customer service in an insurance ecosystem and how they are managing customer emotions during these challenging times.