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COVID-19 crisis: Tough days ahead for SaaS cos; but they have in-built advantages too

Updated : April 03, 2020 05:19 PM IST

Demand for remote customer support, cloud telephony, chat, chatbots and engaging customers over popular channels like WhatsApp has increased.
Like many SaaS companies, we have paused general hiring, but are still recruiting for key positions.
At Freshworks, we have also adopted a “no one left behind” policy to ensure that our housekeeping staff and other hourly workers that support us continue to be paid.
COVID-19 crisis: Tough days ahead for SaaS cos; but they have in-built advantages too

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