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Zomato to junk eateries not adhering to food quality in clean-up drive

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Zomato to junk eateries not adhering to food quality in clean-up drive

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Zomato will temporarily disable restaurants until FSSAI-approved third-party inspection is done. It also said restaurants would be disabled from online orders on Zomato in case of serious and repeat offences. The platform has given every partner time till April 18 before it starts disabling them for providing poor food items.

Zomato to junk eateries not adhering to food quality in clean-up drive
Zomato plans to remove eateries that do not adhere to its new 'food quality policy' in a clean up drive. This is part of a new policy to address 'severe food quality complaints' raised by customers.
"Restaurants found with 'severe food quality complaints' will be disabled from our platform," Zomato has said.
"Zomato will temporarily disable restaurants from online ordering until FSSAI-approved third-party inspection is done," it added.
Zomato has said the cost of inspection would be borne by the restaurants. It also said restaurants would be disabled from online orders on Zomato in case of serious and repeat offences.
The National Restaurant Association of India (NRAI), which represents more than five lakh restaurants in the country, said the intent of Zomato's policy is understandable, but its implementation leaves a lot of grey areas and scope for misuse.
"Further, the action of de-listing is draconian. We have initiated dialogue with the Zomato team and conveyed our views. They will be meeting with us next week to resolve this in a better more inclusive way, keeping all stakeholders in mind," the NRAI added.
The platform has given every partner time till April 18 before it starts disabling them for providing poor food items.
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In a note to restaurant partners, the food aggregator said: "Any complaint raised over food quality which can potentially cause serious harm to customer’s health or well-being will be classified as severe food quality complaint."
"Examples include the presence of insects, sharp and inedible objects, expired food, serving non-vegetarian food instead of vegetarian, etc.," it added.
The platform has said that on receiving a complaint, Zomato would thoroughly investigate the genuineness of the complaint.
The NRAI had earlier taken Zomato and Swiggy to the Competition Commission of India (CCI) over "anti-competitive practices".
 
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