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Hospitality

ITC Maratha has stringent protocols in place as it readies to receive guests in Mumbai – See pics

Updated : 2020-07-10 12:35:00

Kritika Saxena of CNBC-TV18 stepped out to find out how safe guests would and was overwhelmed to be greeted with a welcome audio that outlined all key protocols. Checkout these photos to find out the measures ITC has taken to ensure the safety of guests.

CNBC-TV18 travelled to ITC Maratha in Mumbai as it opened its doors for commercial operations. As per the Maharashtra government’s guidelines, hotels in the state have been allowed to commence operations with 30 percent capacity. And ITC is following all SOPs, right from picking up guests to ensuring that drivers have protective shields, while gloves, masks and sanitisers are placed in the hotel’s cars along with a QR code that guest can scan to avail all the set guidelines that need to follow to stay safe. Kritika Saxena stepped out to find out how safe guests would and was overwhelmed to be greeted with a welcome audio that outlined all key protocols. Checkout these photos to find out the measures ITC has taken to ensure the safety of guests. (Image: Kritika Saxena/CNBC-TV18)
CNBC-TV18 travelled to ITC Maratha in Mumbai as it opened its doors for commercial operations. As per the Maharashtra government’s guidelines, hotels in the state have been allowed to commence operations with 30 percent capacity. And ITC is following all SOPs, right from picking up guests to ensuring that drivers have protective shields, while gloves, masks and sanitisers are placed in the hotel’s cars along with a QR code that guest can scan to avail all the set guidelines that need to follow to stay safe. Kritika Saxena stepped out to find out how safe guests would and was overwhelmed to be greeted with a welcome audio that outlined all key protocols. Checkout these photos to find out the measures ITC has taken to ensure the safety of guests. (Image: Kritika Saxena/CNBC-TV18)
Before you enter the hotel, all bags are sanitized with specialised equipment. (Image: Kritika Saxena/CNBC-TV18)
Before you enter the hotel, all bags are sanitized with specialised equipment. (Image: Kritika Saxena/CNBC-TV18)
There are sanitisers devices that are equipped with pedal pushers so that none of the guests need to touch a product to get things santised. (Image: Kritika Saxena/CNBC-TV18)
There are sanitisers devices that are equipped with pedal pushers so that none of the guests need to touch a product to get things santised. (Image: Kritika Saxena/CNBC-TV18)
Before crossing the metal detector, every guest needs to step on a foot disinfectant mat that sanitises the soles of shoes to ensure no infection enters the premises via footwear. (Image: Kritika Saxena/CNBC-TV18)
Before crossing the metal detector, every guest needs to step on a foot disinfectant mat that sanitises the soles of shoes to ensure no infection enters the premises via footwear. (Image: Kritika Saxena/CNBC-TV18)
Atul Bhalla, Area Manager, West Region at ITC Hotels greeted us on arrival at the property and demonstrated the self-sanitization process before entering and where each guest has to undergo a temperature check, all the while maintaining social distancing. (Image: Kritika Saxena/CNBC-TV18)
Atul Bhalla, Area Manager, West Region at ITC Hotels greeted us on arrival at the property and demonstrated the self-sanitization process before entering and where each guest has to undergo a temperature check, all the while maintaining social distancing. (Image: Kritika Saxena/CNBC-TV18)
With safety of guests in mind, metal detection of each customer takes place with a specialised gear that can inspect a guest from a distance of six feet. (Image: Kritika Saxena/CNBC-TV18)
With safety of guests in mind, metal detection of each customer takes place with a specialised gear that can inspect a guest from a distance of six feet. (Image: Kritika Saxena/CNBC-TV18)
The reception area and guest desks have been equipped with glass protective shields to separate hotel executives from guests. (Image: Kritika Saxena/CNBC-TV18)
The reception area and guest desks have been equipped with glass protective shields to separate hotel executives from guests. (Image: Kritika Saxena/CNBC-TV18)
The check-in process is quite interesting as guest needs to fill details prior to coming to the hotel. Every customer is handed a registration form which is pre filled and all the guest needs to do is sign documents with a santised pen that are placed in a ultraviolet equipment to remove any left-over toxins. (Image: Kritika Saxena/CNBC-TV18)
The check-in process is quite interesting as guest needs to fill details prior to coming to the hotel. Every customer is handed a registration form which is pre filled and all the guest needs to do is sign documents with a santised pen that are placed in a ultraviolet equipment to remove any left-over toxins. (Image: Kritika Saxena/CNBC-TV18)
The form is placed in a separate box by a hotel executive and is then put inside a UV machine that ensures it is germ free. (Image: Kritika Saxena/CNBC-TV18)
The form is placed in a separate box by a hotel executive and is then put inside a UV machine that ensures it is germ free. (Image: Kritika Saxena/CNBC-TV18)
All surfaces and equipment are cleaned on an hourly basis by Virex and Oxyvir, specialised sanitisers that are used for surface cleaning. The hotel is thoroughly scrubbed routinely to ensure it remains germ free 24x7. (Image: Kritika Saxena/CNBC-TV18)
All surfaces and equipment are cleaned on an hourly basis by Virex and Oxyvir, specialised sanitisers that are used for surface cleaning. The hotel is thoroughly scrubbed routinely to ensure it remains germ free 24x7. (Image: Kritika Saxena/CNBC-TV18)
There are signs boards placed at strategic places to ensure all protocols are followed by guests. Moreover, there are QR codes that allow guests to download documents that consist of all guest-related instructions. (Image: Kritika Saxena/CNBC-TV18)
There are signs boards placed at strategic places to ensure all protocols are followed by guests. Moreover, there are QR codes that allow guests to download documents that consist of all guest-related instructions. (Image: Kritika Saxena/CNBC-TV18)
Lifts are cleaned on an hourly-basis and sometimes within 15 minutes, depending on the number of guests that use it. (Image: Kritika Saxena/CNBC-TV18)
Lifts are cleaned on an hourly-basis and sometimes within 15 minutes, depending on the number of guests that use it. (Image: Kritika Saxena/CNBC-TV18)
As far as rooms are concerned, each of them go through a three-step process after which they are left for a minimum of 24 hours before the next guest enters. There is a seal placed on every room that breaks only after a new guest enters. This is a way of letting guests know that the room has been sealed and is safe to enter. (Image: Kritika Saxena/CNBC-TV18)
As far as rooms are concerned, each of them go through a three-step process after which they are left for a minimum of 24 hours before the next guest enters. There is a seal placed on every room that breaks only after a new guest enters. This is a way of letting guests know that the room has been sealed and is safe to enter. (Image: Kritika Saxena/CNBC-TV18)
The room cleaning process is quite detailed. Touch points have been identified that are sanitised each time a guest steps out of his/her room. After a guest checks out, the entire room – including the cupboard and bathroom – are misted using specialised equipment. All bathrooms are steamed as a additional precaution. (Image: Kritika Saxena/CNBC-TV18)
The room cleaning process is quite detailed. Touch points have been identified that are sanitised each time a guest steps out of his/her room. After a guest checks out, the entire room – including the cupboard and bathroom – are misted using specialised equipment. All bathrooms are steamed as a additional precaution. (Image: Kritika Saxena/CNBC-TV18)
Once a room is completely cleaned, the housekeeping staff begins a 30-minute ozonization process that ensures the room is rid of all toxins. (Image: Kritika Saxena/CNBC-TV18)
Once a room is completely cleaned, the housekeeping staff begins a 30-minute ozonization process that ensures the room is rid of all toxins. (Image: Kritika Saxena/CNBC-TV18)
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