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Shopping in the new normal - A look into the new shopping experience

Updated : 2020-08-06 14:50:31

With the state government permitting the re-opening of malls, shopaholics in Maharashtra can now make their way to malls and shopping complexes. There are close to 75 malls in the state and 50% of these malls are in the Mumbai, MMR, Thane, Kalyan etc. Owing to the restrictions imposed due to the lockdown, malls in Maharashtra lost business worth as much as Rs 40,000 crore in the last four months. Interestingly, 70% of these losses came from the city of Mumbai alone. With malls opening doors to shoppers, CNBC-TV18 visited a mall to check out what shopping in the new normal looks like.

In a bid to create a safe shopping environment, malls have put in place all possible safety protocols. Customers are greeted with a temperature check on a thermal camera. They then have to pass their bags/handbags through a UV scanner. After passing through the metal detector, customers will have to sanitise their hands by placing them under automatic dispenser machine at the entrance and lastly step on a sanitisation mat which will clean the surface of their shoes.
In a bid to create a safe shopping environment, malls have put in place all possible safety protocols. Customers are greeted with a temperature check on a thermal camera. They then have to pass their bags/handbags through a UV scanner. After passing through the metal detector, customers will have to sanitise their hands by placing them under automatic dispenser machine at the entrance and lastly step on a sanitisation mat which will clean the surface of their shoes.
Some malls have installed crowd management systems at the entrance which will give a count of the number of people inside the mall at the given point of time. There are only a limited number of people allowed inside the mall at one time so as to avoid overcrowding.
Some malls have installed crowd management systems at the entrance which will give a count of the number of people inside the mall at the given point of time. There are only a limited number of people allowed inside the mall at one time so as to avoid overcrowding.
Every store in the mall has a number displayed at the entrance. This number gives an indication of the maximum number of people allowed in a store at any given point. The size of the store determines the number of people allowed. Any additional shoppers would have to wait outside the store until someone else exits.
Every store in the mall has a number displayed at the entrance. This number gives an indication of the maximum number of people allowed in a store at any given point. The size of the store determines the number of people allowed. Any additional shoppers would have to wait outside the store until someone else exits.
It is mandatory for retail stores located inside malls and shopping complexes to display safety protocols undertaken by them at the store. This could include protocols around trials, payments and social distancing. The entrance of every individual store also has hand sanitiser dispensers and staff to ensure that shoppers follow safety protocols before entering the store.
It is mandatory for retail stores located inside malls and shopping complexes to display safety protocols undertaken by them at the store. This could include protocols around trials, payments and social distancing. The entrance of every individual store also has hand sanitiser dispensers and staff to ensure that shoppers follow safety protocols before entering the store.
Found the clothes you were looking for? Bought the shoes that were on sale? Now, disinfect your shopping bags before you go home. Malls have installed UV boxes which will disinfect shopping bags which are passed through them.
Found the clothes you were looking for? Bought the shoes that were on sale? Now, disinfect your shopping bags before you go home. Malls have installed UV boxes which will disinfect shopping bags which are passed through them.
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