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Gig workers in India often face rude and dismissive behaviour and their schedules or financial constraints leave them with little opportunity to upskill. A survey by Borzo, a global same-day delivery company, gives them their place in the sun.
India’s gig economy has been growing daily. According to data by NITI Aayog, India has 7.7 million gig workers, and the numbers are expected to swell to 23.5 million by 2029-30.
But do you know who these gig workers are? Borzo, has released a report, ‘Understanding the Life of Gig Delivery Partners,’ to present in-depth insights into the lives of gig delivery partners.
The data suggests that 84 percent of gig workers prefer to use the local language while delivering orders and a staggering 82 percent prefer the local language for online interaction on the delivery app. This further highlights the need to upgrade apps with local language preferences to build comfort, trust and loyalty among customers and gig workers.