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Oil companies to start OTP-based LPG cylinder delivery from November 1: All you need to know

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Oil companies will implement the 'Delivery Authentication Code'(DAC) system from November 1 for home delivery of gas cylinders.

Oil companies to start OTP-based LPG cylinder delivery from November 1: All you need to know
Starting from November 1, consumers will be required to submit a one-time password (OTP) for the home delivery of Liquefied Petroleum Gas (LPG) cylinders. This OTP-based delivery process will act as another level of security.
Here's all you need to know about the changes in the home delivery system of LPG cylinders:
  • Oil companies will implement the 'Delivery Authentication Code'(DAC) system from November 1 for home delivery of gas cylinders.
  • The move is aimed at preventing theft and ensuring home delivery of cylinders to the right customers.
  • Under the DAC system, OTP will be sent to the customer’s registered mobile number once a gas cylinder is booked.
  • The delivery of LPG cylinders will not be complete until the OTP is shared with the delivery executive.
  • This OTP-based delivery system will not apply to commercial cylinders.
  • If the customer’s mobile number is not updated, the delivery executive will update it in real-time, following which the code will be generated.
  • It is recommended that customers keep crucial details, such as address and mobile number, updated before the DAC process is implemented to ensure smooth delivery of LPG cylinders.
  • The DAC process for home delivery of gas cylinders will first be rolled out across 100 smart cities. The pilot project is already underway in Jaipur.
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