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    WOW Air shuts down: Here's what to do if you were booked on an upcoming flight

    WOW Air shuts down: Here's what to do if you were booked on an upcoming flight

    WOW Air shuts down: Here's what to do if you were booked on an upcoming flight
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    By Shubham Singh   IST (Updated)

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    Icelandic budget airline WOW AIR ceased operations on Thursday, stranding passengers across two continents.

    Icelandic budget airline WOW AIR  ceased operations on Thursday, stranding passengers across two continents.
    In its website, the airline mentioned instructions for passengers who are stranded at the airport.
    Here's what to do if you were booked on WOW AIR's upcoming flight
    • Passengers are advised to check available flights with other airlines.
    • Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.
    • Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
    • Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
    • Passengers who may have bought travel protection or those passengers whose credit card terms may include such protection may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
    • Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator/liquidator.
    • The airline said that further announcements will be updated on the following websites: Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is, Keflavik Airport: www.isavia.is/en, WOW AIR: www.wowair.com
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